How Pacifico Dental Care increased avg. production per hygiene by 29% with TeamCare

Pacifico Dental Care, a thriving practice with two locations in Pennsylvania, faced the challenge of maintaining operational visibility and control as they expanded. Practice owner Philip Koury sought a solution that would simplify data tracking, streamline team management, and ultimately allow him more freedom of time without sacrificing oversight.

The Challenge: Growing Pains and Spreadsheet Chaos

As Pacifico Dental Care grew, manual processes involving Excel and Google Sheets became increasingly cumbersome. Pacifico Dental Care Practice Owner Philip Koury recalls the task of maintaining and explaining these spreadsheets to the team becoming more and more time-consuming and frustrating. As a result, the need for a centralized, user-friendly system was clear.

The Solution: Discovering TeamCare at a Crucial Moment

At a conference in Washington D.C., Philip watched a presentation by TeamCare CEO and Co-Founder Colin Ambler. Colin shared how he and his Wife/Co-Founder/Dentist Dr. Sharon Bleiler experienced similar spreadsheet pain while running their practice, which motivated Colin to build TeamCare (read more about their founder story here).

Impressed by the platform's focus on simplicity and data organization, Philip, a software engineer himself, immediately saw the potential.

"My wife's a dentist, I'm a software engineer," he explains, "and so I was kind of instantly like, okay, if nothing else, I'm going to listen to what this guy has to say because he seems like he's in a similar situation."

Implementation and Key Features:

Pacifico Dental Care quickly integrated TeamCare into their daily operations, focusing on these key areas:

• Practice Statistics: Using TeamCare's practice dashboards and mobile app to gain real-time insights across key performance indicators such as production, collection, reactivations and pre-appointments
• Treatment Planning: Creating professional, easy-to-understand treatment plans with TeamCare's TXP module that could be printed or emailed to patients.
• Task Management: Utilizing TeamCare's task management feature to streamline front desk operations and improve accountability.

A glimpse at Pacifico Dental Care's detailed Front Team task list

The Results: Growth, Freedom of Time, and a Well-Oiled Machine

The implementation of TeamCare yielded impressive results, including a 29% year over year increase in average production per hygiene.

• Remote Management: With TeamCare's systems, Philip and his wife, Dr. Lauren Pacifico, were able to travel extensively (including a month in Italy!) while staying informed about the practice's performance. As Philip said,

• Improved Team Process and Accountability: TeamCare's straightforward yet impactful daily task management feature streamlines daily operations, improving team efficiency and ensuring that Pacifico Dental Care consistently delivers an exceptional patient experience.
• Automated Daily Delivery of Crucial Practice Stats: Arguably Philip's favorite feature, key performance metrics are conveniently emailed in daily recaps, with real-time insights also available in the TeamCare mobile app.
• Increased Treatment Plan Acceptance: Cleaner and easier to understand TXP invoices reduced friction in the patient communication process. "It's just being able to immediately put numbers on paper and provide clarity in a format that is simple for patients to understand." explained Philip.
• Growth expansion inevitable: Pacifico Dental Care is planning to open up a 3rd location in the near future, and Philip is excited about the project. "Due to the systems and great team we have in place, I'm not too worried about expansion."

Key Takeaways:

• Simplicity is Key: TeamCare's user-friendly interface made it easy for the entire team to adopt the platform, and quickly.
• Data-Driven Decisions: Real-time access to practice statistics empowers Pacifico Dental Care to make informed decisions and optimize performance.
• Empowerment Through Automation: Automation of key processes, such as daily performance reports, provides peace of mind and frees up valuable time.
• The Importance of a Great Team: Philip emphasizes that his team's excellence is crucial to their success. He recognizes that software alone cannot elevate a practice, and building a winning practice requires skilled individuals who take ownership of the practice tools and processes.

Pacifico Dental Care's success with TeamCare demonstrates the power of choosing the right technology to streamline operations, empower teams, and enable business owners to pursue their passions. "I think that's really what's been the most powerful," says Philip, "is just having tools in place that are automated, and that keep me informed of what's going on in the practice, even when I'm not here."