How Modern Dentistry Achieves a 140x monthly ROI with Reactivation flows

Modern Dentistry utilizes TeamCare's hygiene reactivation feature to enhance patient engagement and revenue by sending pre-populated text message reminders to patients due for recall. This "bare minimum" approach has proven highly effective due to consistent follow-up and understanding of patient behavior. In November 2024 alone, 59 patients were reactivated, resulting in a 90-day incremental production gain of $49,456, or a 140x ROI. Practice Manager Jessica Suarez considers TeamCare reactivation an "essential tool" for its simplicity and effectiveness in boosting hygiene success.

For Modern Dentistry, led by Practice Manager, Jessica Suarez, achieving consistent hygiene reactivation doesn't require complex strategies or extensive effort. Instead, they've discovered the power of simplicity, leveraging TeamCare's hygiene reactivation feature to maintain a thriving hygiene schedule with minimal investment of time and resources.

Jessica, who has been with practice owner Dr. Amir Mojaver since day 1, knows the practice inside and out, and saw how TeamCare could really improve patient communication and get her team more involved. She was especially impressed with how it helped get patients back on track with their hygiene appointments and called it a "game changer."

The Power of a Simple Text

Modern Dentistry's approach is remarkably straightforward: identify patients due for recall using TeamCare, send a pre-populated text message, and then repeat the process until the patient reschedules or unsubscribes. This "bare minimum" strategy, as Jessica describes it, yields impressive results.

"It's literally a pre-populated text message I created, and I've directed my team to use this message when working TeamCare populated reactivation list," Jessica explains. There are no phone calls, no lengthy voicemails, just a simple reminder delivered directly to the patient's phone. Yet, this simplicity belies its effectiveness.

Persistence Pays Off

A key element of Modern Dentistry's success is their commitment to thoughtful patient follow up. "I know personally when a company's texting me, I may not have a minute to reply right then and there...but if it's an important service, I welcome a reminder text, and we bring that same approach to our patient reactivation experience."

This understanding of patient behavior drives their strategy, recognizing that people often need multiple reminders before taking action. By consistently staying in touch, Modern Dentistry ensures they remain top-of-mind when patients are ready to reschedule.

Quantifiable Impact

The impact of TeamCare's hygiene reactivation feature is clearly visible in Modern Dentistry's numbers. In November 2024 alone, Modern Dentistry's reactivation program led to reactivating 59 patients, resulting in a 90-day incremental production gain of $49,456, equivalent to a 140x ROI. Jessica said, "Looking at the analytics, you can clearly see the value." she notes.

Modern Dentistry's 90-day reactivation ROI from their November patient cohort

An Essential Tool

For Jessica, TeamCare has become an indispensable asset. "TeamCare reactivation is an essential tool to our hygiene success." she states. Modern Dentistry's success story highlights the effectiveness of TeamCare's focused features. By embracing a simple yet effective combination of TeamCare reactivation combined with thoughtful text messages, they've unlocked significant gains in patient engagement and hygiene reactivation, proving that sometimes the most impactful solutions are the ones that require the least effort.