Privacy Policy

Introduction

TeamCare Dental LLC ("TeamCare", "we", "our") respects and protects the privacy of our users. This Privacy Policy outlines our practices for handling Personal Information, Protected Health Information (PHI), and other data when you use our website (teamcaredental.com), services, and products (collectively, "Products").

Information We Collect

We collect information, including but not limited to:

• Personal identifiers (name, address, email, phone number)
• Usage details and device information
• PHI from dental practices using our Products

Our Role as a HIPAA Business Associate

We acknowledge handling PHI as a HIPAA Business Associate. We adhere strictly to HIPAA compliance, governed by the Business Associate Agreement (BAA) available on our Website.

Use of Your Information

We may use your information for purposes including:

• Providing, improving, and maintaining our Products
• Managing your account and subscriptions
• Customer support and communications
• Complying with legal obligations and enforcing agreements

AI Model Training and Aggregated Analytics

We use aggregated, anonymized data for benchmarking, analytics, and developing or training artificial intelligence (AI) models to enhance our Products. We ensure such usage does not individually identify you or your patients.

Disclosure of Your Information

We may disclose your information to:

• Contractors, service providers, and subprocessors bound by confidentiality
• Affiliates and subsidiaries
• Successors in case of mergers, acquisitions, or similar events
• When required by law or with your explicit consent

Third-Party Subprocessors

We utilize third-party subprocessors essential to delivering our services, including cloud hosting providers, analytics services, payment processors, customer support platforms, and email communication services. We ensure subprocessors maintain data security and confidentiality obligations consistent with our standards.

California Consumer Privacy Act (CCPA)

TeamCare complies with CCPA, providing transparency about information collected, rights to access and delete data, and the ability to opt-out of data sales, where applicable.

Children's Privacy

Our Products are not intended for direct use by children under 13. However, we may process PHI relating to minors as provided by dental practices. In such cases, we require dental practices to ensure parental consent or take appropriate measures consistent with applicable laws.

Data Security

We implement stringent measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Users must also maintain confidentiality of login credentials.

Changes to Our Privacy Policy

We may periodically update this Privacy Policy, posting changes clearly on our Website. Your continued use of our Products signifies acceptance of any updated terms.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at support@teamcaredental.com.

By accessing or using TeamCare Dental Products, you acknowledge and accept this Privacy Policy.